Question 1

Do you offer emergency call-outs?

Accepted Answer

Yes, we offer 24/7 emergency electrical services. If you have a dangerous fault, power outage, or any urgent electrical issue, please call our emergency number immediately at 079 744 9664.

Question 2

What is a Certificate of Compliance (CoC) and when do I need one?

Accepted Answer

A CoC is a legal document verifying that an electrical installation complies with the South African National Standards (SANS 10142-1). You need one when selling a property, making major electrical alterations, or for insurance purposes.

Question 3

Do you install solar panels and inverters?

Accepted Answer

Absolutely. We specialize in both new solar installations and upgrades to existing systems. We assess your power needs and design a custom solution to reduce your reliance on the grid.

Question 4

What areas do you service?

Accepted Answer

Our primary service area is Jeffreys Bay, but we also cover Aston Bay, Paradise Beach, Marina Martinique, Kabeljous, St Francis Bay, Cape St Francis, Humansdorp, and the wider Kouga Municipality.

Question 5

How fast can you respond to an emergency?

Accepted Answer

For emergency call-outs within Jeffreys Bay and immediate surrounding areas, we aim to be on-site within 60 minutes. Response times for outer areas may vary slightly depending on distance.

Question 6

Do you charge a call-out fee?

Accepted Answer

Yes, a standard call-out fee applies to cover travel and the initial fault-finding assessment. The fee varies depending on whether it is during normal business hours or an after-hours emergency. Contact us for our current rates.

Question 7

Do you do both residential and commercial work?

Accepted Answer

Yes, we are fully equipped and qualified to handle both residential household electrical work and large-scale commercial installations, including 3-phase power systems.

Question 8

Can you install a backup generator at my home?

Accepted Answer

Yes, we install backup generators along with the necessary manual or automatic changeover switches to ensure a safe and seamless transition during load shedding or power failures.

Question 9

Do you install prepaid electricity meters?

Accepted Answer

Yes, we supply and install reliable prepaid electricity sub-meters. These are ideal for landlords wanting to manage tenant electricity usage or homeowners wanting better control over their consumption.

Question 10

My earth leakage keeps tripping. What should I do?

Accepted Answer

Nuisance tripping is usually a sign of a faulty appliance, moisture ingress, or a wiring issue. Unplug all appliances and reset the switch. If it stays on, plug appliances in one by one. If it still trips with nothing plugged in, call us for professional fault finding.

Question 11

Are your electricians qualified and licensed?

Accepted Answer

Yes, Stratford Electrical is a fully registered electrical contractor. All our work is carried out by qualified personnel in strict accordance with South African electrical regulations.

Question 12

How do I get a quote for a new installation?

Accepted Answer

You can request a quote by calling us, emailing info@stratfordelectrical.co.za, or filling out the contact form on our website. For larger projects, we will schedule a site visit to provide an accurate estimate.

Question 13

Do you offer monthly maintenance contracts?

Accepted Answer

Yes, we offer ongoing electrical maintenance contracts for residential estates, body corporates, and commercial buildings to ensure systems remain safe and fully operational.

Question 14

Can you upgrade my old distribution board (DB board)?

Accepted Answer

Yes, upgrading an old, outdated DB board is crucial for safety. We can replace old fuses with modern circuit breakers and earth leakage protection to meet current safety standards.

Question 15

Do you provide guarantees on your work?

Accepted Answer

Yes, we stand behind the quality of our craftsmanship. We provide guarantees on our workmanship, and all materials and parts supplied carry their respective manufacturer warranties.

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